Mobile Banking Frequently asked questions

What is Mobile Banking?
Avidia Bank's Mobile Banking is an easy way to access eligible Avidia Bank's accounts from anywhere, at any time, using your mobile phone. You can use our App to view your account balances and activity, transfer money between accounts or pay bills. You can also text us to receive up-to-date balance information.

What accounts can I access?
You can access information from your Avidia Bank checking, savings or money market accounts that have an active debit or ATM card linked to the account.

Should I have a certain mobile carrier or phone?
The short answer is no. Because our App can be downloaded to the phone, or accessed with a mobile Internet connection, you do not need to worry about carrier or model limitations. All you need is a mobile Internet connection. Similarly, if you have text messaging enabled on your phone, you can text for your balance regardless of what carrier or phone you have. We even have an App for the iPhone*.

Is Mobile Banking secure?
Yes. Developed with some of the foremost banking security companies in the world, Avidia Bank's Mobile Banking product keeps your personal information safe and secure with the following features:

• We offer a secure online registration Web site
• No personal or sensitive information, such as account numbers or passcodes, will ever be stored on your mobile phone
• You select a unique passcode for the App that is different from your PIN number to access Mobile Banking
• Mobile Banking uses multiple levels of encryption to protect your personal data, including your unique passcode
• The App identifies your phone each time you conduct a mobile transaction

How much does it cost?
At this time, there is no fee to use Avidia Bank's Mobile Banking product. Your mobile phone carrier may charge a fee for data access or text messages. For details about these charges, please check with your mobile carrier.

Does the service work on my iPhone*?
Yes, Avidia Bank's Mobile Banking has an App for the iPhone*. When registering for the service it will ask if you use an iPhone and then will guide you through downloading the Mobile Money US App.

How do I get started?
There are two easy ways to register for the service:
-Visit https://www.consumermobileaccess.com/cma/main/avidiabank by clicking here.
-Text the word "Start" to 42265 on your mobile phone

How does the Web site registration work?
Web site registration is a simple process that requires you to provide identifying information and account details using a Web-based form. The site will guide you through the process of registering your phone, accessing our App and enabling balance inquiries via text messages. To register now, click here

How does the mobile phone registration work?
It is as simple as sending a text message. In response, you will receive a text message with an embedded link, which requests your identifying information and account details. It guides you through the process of accessing our App and enabling balance inquiries via text messages. To register now, text the word "Start" to 42265.

Does it take a long time to download the App?
When you begin the download, the App will run a one-time process to establish a secure connection. This takes approximately 60 seconds and produces a unique code to ensure that all future connections are secure. This is a special security procedure for first-time users. If your mobile phone fails to complete the security process successfully, then you will need to delete the App from your phone and download it again.

How do I answer the question "Use Data Network?"
If you are downloading the application, some carriers such as AT&T will ask this question. Select "Yes, Ask Once" to only be asked this question once during each mobile banking session.

How do I access Avidia Bank's mobile Banking App on my phone?
If you downloaded the App to your phone, you can open Avidia Bank's Mobile Banking by selecting it from your mobile phone's application or games menu. If you are accessing our App from your mobile Web browser, you received a link during the registration process. If you did not bookmark this link, you should be able to find it in your history menu.

How do I review my account balance?
The easiest way to review your account balance is to text us. You can also use our App to access balance information by simply selecting the account you wish to view.

How do I review past transactions performed on my mobile phone?
To view past transactions, open the Mobile Banking App and select "History." Your latest inquiries or transactions performed on your mobile phone are stored here for future reference.

How do I transfer money between accounts?
To transfer money, open Avidia Bank's Mobile Banking App and select "Transfer." Then, choose the account to transfer from, and then select the account to transfer to. Enter the amount to transfer, select "OK" and review and confirm the information is correct.

How do I make a bill payment?
To make a bill payment, open the Avidia Bank's Mobile Banking App and select "Bill Payments," then select "Make Payment." You will then see a list of your payees. Select the payee you wish to pay, enter the amount you want to pay, and the date you want to make the payment. Once you select continue, you will see a summary page. If all the information is correct, select "Make Payment." The payment now has been scheduled. You will be presented with a confirmation page that will contain your confirmation number.

While our Mobile Banking service offers most of the features found in Avidia's Internet Banking, there are two limitations with the current Mobile Banking Bill Payment service. You may make payments from only your primary deposit account, and you will not be able to add or edit payees.

Can significant others access a joint account from two different mobile phones?
Yes. Two people can have access to the same joint account number via their individual mobile phones. Both people, however, select separate passcodes to access the App.

Will someone have access to my account if my phone is lost or stolen?
As long as your passcode to the App remains secure, you are protected from fraudulent use. If you only use our balance inquiry text message service, no personal or sensitive information is stored on your phone, and you are protected from fraudulent use. We recommend that you always report the loss to your mobile carrier and stop service to your phone.

Do I need to notify Avidia Bank if I lost my mobile phone?
No. Report the loss to your mobile carrier to stop service to your phone. If your original phone number is retained after you receive a new phone, you will need to download our App again. Your existing passcode will continue to work. If you are issued a new phone number, you will need to repeat the registration/activation process.

What should I do if I forget my App passcode?
For security purposes, if you forgot your passcode or entered an incorrect passcode five consecutive times, you will need to request a new passcode by selecting the "Passcode Request" link from the "Help" screen. Resetting your passcode requires going through the activation process again.

Whom do I contact if I need help?
To get help in person, find the Avidia Bank location near you by clicking here. To get help by phone, call 1-800-508-2265 (24/7) or send us an e-mail at electronicservices@avidiabank.com

*iPhone is a trademark of Apple, Inc