Need Help with Mobile Banking? You’ve come to the right place.
If you have questions we have answers. We’ll start out with the most frequently asked mobile banking questions. If you have a more advanced problem, not to worry, we will guide you to the right place.
What is Mobile Banking?
Avidia Bank's Mobile Banking is an easy way to access eligible Avidia Bank accounts from anywhere, at any time, using your mobile phone. Our Mobile Banking App can be used to view your account balances and activity, transfer money between accounts or pay bills or you can access this information on your mobile browser.
What accounts can I access?
You can access information from any Avidia Bank checking, savings or money market accounts linked to an active debit or ATM card.
Should I have a certain mobile carrier or phone?
The short answer is no. Our Mobile Banking App can be downloaded to the phone or accessed with a mobile Internet connection so you do not need to worry about carrier or model limitations. Also you can text us to receive your balance regardless of what carrier or phone you have.
Is Mobile Banking secure?
Yes. Developed with some of the foremost banking security companies in the world, Avidia Bank's Mobile Banking product keeps your personal information safe and secure in the following ways:
- Secure online registration
- No storage of personal or sensitive information such as account numbers or passcodes
- A unique App passcode is required so you never need to use your PIN number
- Our Mobile Banking App uses multiple levels of encryption to protect your personal data
- The App identifies your phone each time you conduct a mobile transaction
How much does it cost?
Good news: all of Avidia Bank's Mobile Banking products are completely free! Your mobile phone carrier may charge a fee for data access or text messages. Be sure to check with your mobile carrier about any charges you may receive.
Does the service work on my iPhone*?
Yes, Avidia Bank has a Mobile Banking App specifically for the iPhone*. Download it here.
How do I get started?
There are two easy ways to register for Avidia Bank’s Mobile Banking:
1) Visit our Mobile Banking secure registration web site
2) Text the word "Start" to 42265 on your mobile phone
How does Website registration work?
Website registration is a quick and simple process that requires you to provide identifying information and account details using a Web-based form. The site will guide you through the entire process of registering your phone and setting up your services. Register now.
How does mobile phone registration work?
To get started all you need to do is send a text message and you will be guided through the process. To register now, text the word "Start" to 42265.
Does it take a long time to download the App?
Once you begin the download it will take approximately 60 seconds to establish a secure connection. If your mobile phone fails to complete the security process successfully, then you will need to delete the App from your phone and download it again.
How do I answer the question "Use Data Network?"
If you are downloading the application some carriers, such as AT&T, will ask this question. Select "Yes, Ask Once" to only be asked this question once during each mobile banking session.
How do I access Avidia Bank's Mobile Banking App on my phone?
Once you have downloaded the App, you can open it by selecting it from your mobile phone's application or games menu. If you are accessing our App from your mobile Web browser, you should have received a link during the registration process. If you did not bookmark this link, you should be able to find it in your browser history menu.
How do I review my account balance?
The easiest way to review your account balance on your phone is to text the word BAL to 42265. Or, you can use our App to access your balance information.
How do I review past transactions performed on my mobile phone?
To view past transactions, open the Mobile Banking App and select "History." Your latest inquiries or transactions performed on your mobile phone are stored here for future reference.
How do I transfer money between accounts?
To transfer money, open Avidia Bank's Mobile Banking App and select "Transfer." Then, choose the account to transfer from, and then select the account to transfer to. Enter the amount to transfer, select "OK", review and confirm that the information is correct.
How do I make a bill payment?
To make a bill payment, open the Avidia Bank's Mobile Banking App and select "Bill Payments," then select "Make Payment." You will then see a list of your payees. Select the payee you wish to pay, enter the amount you want to pay, and the date you want to make the payment. Once you select continue, you will see a summary page. If all the information is correct, select "Make Payment." The payment has now been scheduled. You will be presented with a confirmation page that will contain your confirmation number.
Please Note: While our Mobile Banking service offers most of the features found in Avidia's Internet Banking, there are two limitations with the current Mobile Banking Bill Payment service. You may only make payments from your primary deposit account, and you cannot add or edit payees.
Can significant others access a joint account from two different mobile phones?
Yes. Two people can have access to the same joint account number via their individual mobile phones. Both people, however, need to select separate passcodes to access the App.
Will someone have access to my account if my phone is lost or stolen?
As long as your passcode to the App remains secure, you are protected from fraudulent use. If you only use our balance inquiry text message service, no personal or sensitive information is stored on your phone, and you are protected from fraudulent use. We recommend that you always report the loss of a phone to your mobile carrier and stop service.
Do I need to notify Avidia Bank if I lost my mobile phone?
No. You only need to report the loss to your mobile carrier and stop service to your phone. If your original phone number is retained after you receive a new phone, you will need to download our App again but your existing passcode will continue to work. If you are issued a new phone number, you will need to repeat the registration/activation process.
What should I do if I forget my App passcode?
For security purposes, if you forget your passcode or enter an incorrect passcode five consecutive times, you will need to request a new passcode by selecting the "Passcode Request" link from the "Help" screen. Resetting your passcode requires going through the activation process again.