Internet Banking FAQ

Need Help with Internet Banking? You’ve come to the right place.

If you have questions we have answers. We’ll start out with the most frequently asked Internet banking questions. If you have a more advanced problem, not to worry, we will guide you to the right place.

An “ACH transfer” is fancy word for an electronic transfer. This can be anything from a scheduled transfer from one of your other bank accounts to a recurring debit payment made by your car insurance company. Typically any time you initiate a transaction electronically using your account number and bank routing number, this is considered an ACH (“Automated Clearing House”) transfer.

A wire transfer is another way of sending money electronically and is typically initiated through a financial institution. When initiating a wire transfer, you are asked to provide your account information, as well as, the recipient’s account information (account number, bank routing number, recipient’s address). Wire transfers allow people and businesses to send money in a quick fashion. Unlike other money transfer services that have lower limits, wire transfers allow large sums of money to be sent

Avidia Bank's Internet Banking is an easy way to access eligible accounts and perform banking activities from anywhere using your internet enabled devices.

Safeguarding your new account is very important to us. Gathering this basic information will allow us to better understand your anticipated transaction types. As a result, our systems are able to detect potential fraud and alert you immediately of any drastic account changes. Of course your banking needs may also change over time. 

Federal law requires that all financial institutions obtain, verify, and record personal information that identifies each person who opens an account. Answering these additional security questions, such as employment history, also provides an additional layer of security helps protect our customers against identity fraud.

With Internet banking from Avidia Bank you can:

  • Check your account activity    
  • Make loan payments
  • Transfer funds
  • And even pay your bills

Internet Banking and Bill Pay are absolutely FREE! All you need to do is sign up.

You can download your account activity in .CSV file format which is compatible with Quicken, MS Money, as well as Microsoft Excel and other spreadsheet programs.

Yes you can with our FREE Internet Bill Pay service. This service saves you time and money while making paying your bills easier than ever.

When your eStatement is ready you will get instant notification. This is just another way that Internet Banking is fast, easy and convenient.

Yes. Internet banking enables you to transfer funds externally to accounts outside Avidia Bank. And it’s FREE!

Our latest tool is for our Internet Banking customers is Premium Alerts, a FREE service that lets you use emails and text messages to keep close tabs on all kinds of account activity.

Common alerts include:

  • Card transactions made above a certain dollar threshold.
  • Card not presented during transaction.
  • Out-of-State transaction.
  • Fraud suspected for a transaction.

Learn More about Premium Alerts

Bill Presentment lets you receive your bills electronically, so identity thieves can't steal them from your mailbox. You get an email when you receive a bill, then go online to pay it (or choose to have it paid automatically)! You can also set up automatic Alerts that are sent to you via email.

 Minimum length is eight characters (Maximum length 32)

  • Must be different from the user's password, even if different cases are used (upper vs. lowercase).
  • Must include a combination of the following types of characters: At least two letters - A through Z (uppercase and/or lowercase.) AND at least two numbers - 0 through 9.
  • Are case sensitive
  • May NOT contain any of the following special characters: < > \ |
  • Spaces are not allowed.

Minimum length is eight characters (Maximum length 32)

  • Must be different from the user's user ID, even if different cases are used (upper vs. lowercase).
  • Must include a combination of the following types of characters: At least one letter - A through Z (uppercase and/or lowercase.) AND at least one numbers - 0 through 9.
  • Password is case sensitive
  • May NOT contain any of the following special characters: < > \ ' , ` "
  • Spaces are not allowed.

All you need is an internet enabled device and a browser that meets the following requirements:

Operating System Microsoft Internet Explorer Apple Safari® Mozilla Firefox® Google Chrome
Windows® 7 SP1 11.0 N/A 55.0 60.0
Windows® 8.1 11.0 N/A 55.0 60.0
Windows® 10 11.0, Edge N/A 55.0 60.0
Mac OS X 10.11 (El Capitan™) N/A 9.0 55.0 N/A
OS X 10.12 (Sierra™) N/A 10.0 55.0 N/A
iPad® N/A 8.0 N/A N/A
iPad® mini N/A 7.1 N/A N/A

Note: Cookies and JavaScript must be enabled.

Didn’t find your answer here? Not to worry, our friendly staff will be happy to help you. To get help in person you can always visit your neighborhood Avidia Bank. To get help by phone, call 1-800-508-2265 (24/7) or send us an e-mail at electronicservices@avidiabank.com.