Internet Banking FAQ

Need Help with Internet Banking? You’ve come to the right place.

If you have questions we have answers. We’ll start out with the most frequently asked Internet banking questions. If you have a more advanced problem, not to worry, we will guide you to the right place.

Avidia Bank's Internet Banking is an easy way to access eligible accounts and perform banking activities from anywhere using your internet enabled devices.

With Internet banking from Avidia Bank you can:

  • Check your account activity    
  • Make loan payments
  • Transfer funds
  • And even pay your bills

Internet Banking and Bill Pay are absolutely FREE! All you need to do is sign up.

You can download your account activity in .CSV file format which is compatible with Quicken, MS Money, as well as Microsoft Excel and other spreadsheet programs.

Yes you can with our FREE Internet Bill Pay service. This service saves you time and money while making paying your bills easier than ever.

When your eStatement is ready you will get instant notification. This is just another way that Internet Banking is fast, easy and convenient.

Yes. Internet banking enables you to transfer funds externally to accounts outside Avidia Bank. And it’s FREE!

Our latest tool is for our Internet Banking customers is Premium Alerts, a FREE service that lets you use emails and text messages to keep close tabs on all kinds of account activity.

Common alerts include:

  • Card transactions made above a certain dollar threshold.
  • Card not presented during transaction.
  • Out-of-State transaction.
  • Fraud suspected for a transaction.

Learn More about Premium Alerts

Bill Presentment lets you receive your bills electronically, so identity thieves can't steal them from your mailbox. You get an email when you receive a bill, then go online to pay it (or choose to have it paid automatically)! You can also set up automatic Alerts that are sent to you via email.

 Minimum length is eight characters (Maximum length 32)

  • Must be different from the user's password, even if different cases are used (upper vs. lowercase).
  • Must include a combination of the following types of characters: At least two letters - A through Z (uppercase and/or lowercase.) AND at least two numbers - 0 through 9.
  • Are case sensitive
  • May NOT contain any of the following special characters: < > \ |
  • Spaces are not allowed.

Minimum length is eight characters (Maximum length 32)

  • Must be different from the user's user ID, even if different cases are used (upper vs. lowercase).
  • Must include a combination of the following types of characters: At least one letter - A through Z (uppercase and/or lowercase.) AND at least one numbers - 0 through 9.
  • Password is case sensitive
  • May NOT contain any of the following special characters: < > \ ' , ` "
  • Spaces are not allowed.

All you need is an internet enabled device and a browser that meets the following requirements:

Operating System Microsoft Internet Explorer® Microsoft Edge® Apple inc. Safari® Mozilla Firefox® Google Chrome®
Windows® 7 SP1 11   N/A Latest two versions Latest two versions
Windows® 8.1 11   N/A Latest two versions Latest two versions
Windows® 10 11 Latest two versions N/A Latest two versions Latest two versions
OS X 10.10 (Yosemite™) N/A   9.0.2 Latest two versions Latest two versions
OS X 10.11 (El Capitan™) N/A   9.0.2 Latest two versions Latest two versions
iOS 9.2 N/A   Mobile Safari    

Didn’t find your answer here? Not to worry, our friendly staff will be happy to help you. To get help in person you can always visit your neighborhood Avidia Bank. To get help by phone, call 1-800-508-2265 (24/7) or send us an e-mail at electronicservices@avidiabank.com.