If you have questions we have answers. We’ll start out with the most frequently asked mobile banking questions. If you have a more advanced problem, please do not hesitate to contact us at 800-508-2265 (24/7).
Avidia Mobile is an easy way to access your Avidia Bank accounts from anywhere, at any time, using your mobile phone.
Avidia Mobile can be used to:
You can access information from any Avidia Bank account that you own and can view through your Internet Banking account. (Internet Banking is needed to access Avidia Mobile.)
Avidia Mobile can be downloaded to your phone as an app or accessed with a mobile internet connection through your web browser. You do not need to worry about carrier or model limitations.
Yes. Developed with some of the foremost banking security companies in the world, Avidia Bank's Mobile Banking product keeps your personal information safe and secure in the following ways:
Avidia Mobile is free although your mobile phone carrier may charge a fee for data access or text messages. Be sure to check with your mobile carrier about any charges you may receive.
There are two easy ways to register for Avidia Bank’s Mobile Banking:
1) Download Avidia Mobile from either the App Store or Google Play
2) If you do not have a smartphone, you can access Avidia Mobile through your phone's web browser following the instructions below:
Once you have downloaded the app or opened Avidia Mobile in your web browser you can now access Avidia Mobile. Log in using your Internet Banking username and password. The first time you use Avidia Mobile, you will be asked a series of questions to verify your identity. Once you are in, you can now perform all the functions available to you! (Please note that you need to enroll in bill pay through Internet Banking to enable this function.)
Yes. Two people can have access to the same joint account number via their individual mobile phones. Both people, however, need to select separate passcodes to access the app.
Absolutely no personal or sensitive banking information is stored on your phone. Please keep your login information secure. We also recommend that you report the loss of a phone to your mobile carrier and stop service immediately.
No. You only need to report the loss to your mobile carrier and stop service to your phone. If you need to get a new phone, download the app again. You will need to verify your identity after you input your username and password.
Didn’t find your answer here? Not to worry, our friendly staff will be happy to help you. To get help in person you can always visit your neighborhood Avidia Bank. To get help by phone, call 1-800-508-2265 (24/7) or send us an e-mail at electronicservices@avidiabank.com.
*iPhone is a trademark of Apple, Inc
