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Support & FAQs

Get all of your questions answered. About banking.

Please contact us if you can’t find what you’re looking for.

Urgent Card Issues

(800) 508-2265 Lost or Stolen Debit Card

(888) 347-6148 Lost or Stolen Credit Card

(855) 961-1602 Inquire about Credit Card Alert

(833) 995-2888 Dispute an Unauthorized Debit Transaction

General Information

Phone (800) 508-2265

Branch & ATM Location

Routing #211370529

Internet Banking FAQs

An “ACH transfer” is a fancy word for an electronic transfer. This can be anything from a scheduled transfer from one of your other bank accounts to a recurring debit payment made by your car insurance company. Typically any time you initiate a transaction electronically using your account number and bank routing number, this is considered an ACH (“Automated Clearing House”) transfer.

A wire transfer is another way of sending money electronically and is typically initiated through a financial institution. When initiating a wire transfer, you are asked to provide your account information, as well as, the recipient’s account information (account number, bank routing number, recipient’s address). Wire transfers allow people and businesses to send money in a quick fashion. Unlike other money transfer services that have lower limits, wire transfers allow large sums of money to be sent. A fee may be charged for wire transfers. Consult our current fee schedule for applicable fees.

Mobile Banking FAQs

Avidia Mobile is an easy way to access your Avidia Bank accounts from anywhere, at any time, using your mobile phone.

Avidia Mobile can be used to:

  • View your account balances and activity
  • Search cleared transactions
  • View cleared check images
  • ATM locator and cardless ATM access
  • Pay bills
  • Deposit checks
  • Pay individuals through People Pay
  • View and track your credit score
  • Store and organize receipts electronically
  • Instantly access electronic debit card to store in your Apple Wallet

Credit Card Alert FAQs

In other areas of business, we have calls only going out during certain hours so cardholders aren’t being called after normal waking hours. Emails will be sent 24 hours. Text will be sent from 7:00 a.m. to 10:00 p.m. in the cardholder’s time zone. Calls will be sent from 8:00 a.m. to 9:00 p.m. in the cardholder’s time zone. Texts and voice calls pending from the night before will be triggered the following morning at the applicable time noted above. Agents are available 24/7.

SecureLOCK FAQs

In other areas of business, we have calls only going out during certain hours so cardholders aren’t being called after normal waking hours. Emails will be sent 24 hours. Text will be sent from 7:00 a.m. to 10:00 p.m. in the cardholder’s time zone. Calls will be sent from 8:00 a.m. to 9:00 p.m. in the cardholder’s time zone. Texts and voice calls pending from the night before will be triggered the following morning at the applicable time noted above. Agents are available 24/7.