Business Online Banking Upgrade
Our business online banking platform is getting a makeover.
Coming the Spring of 2024, your online banking and mobile app experience will be upgraded with a new look and powerful features to give you more control and visibility into your finances.
IMPORTANT DATES
- Mobile Deposit: 5/16/2024
- Mobile app bill payments: 5/17/2024
- Mobile and online banking access: 5/17/2024
New mobile app and online banking platform available: 5/20/2024
Overview
View all your accounts, balances and an asset summary all in one place for ease of access and increased visibility into your finances.
Payments and Transfers
Conduct transfers, pay bills with Bill Pay, manage users and access Remote Deposit Capture all at the speed of your mouse click.
Stay In The Know
Make sure we have your most recent contact information by updating in the online banking platform under “Settings” or speak to a customer care representative by calling us at 800-508-2265
Frequently Asked Questions
Admins need to be the first users to sign in to the new platform. The Admin should log in first and review the entitlements of all other company users to ensure that they are correct. Once that has been completed, all other users may log in
You may login to the new online banking platform starting May 20th by using this link, or through the “Sign In” button on our website.
The new online banking platform will be available starting May 20th.
Yes, online banking will be unavailable starting [INSERT DATES HERE]
Last day for mobile deposit: 5/16/2024
Last day for mobile app bill payments: 5/17/2024
Last day for mobile and online banking access: 5/17/2024
New mobile app and online banking platform available: 5/20/2024
While the platform is down, we encourage you to use telephone banking, available 24/7 by calling 888-290-4636.
No, you will not need to re-enroll in online banking.
Yes, UserIDs will change for everyone. Your new UserID will be a combination of your current UserID followed by your current Online Banking Company Number. For example, if your current UserID is Admin, the new UserID will be the Company Number followed by Admin.
Your new UserID will be a combination of your current UserID followed by your current Online Banking Company Number. For example, if your current UserID is Admin, the new UserID will be the Company Number followed by Admin.
TBD
TBD
TBD
TBD
If you are presently set up to send bill payments from more than one account, please note that all payees will now reside in one payee list. The payee Nickname for payees affiliated with any sub account (not the primary) will be modified to add the last 4 digits of the funding account. For example, if a NSTAR is a payee from account 1234567, the payee nickname will read 4567NSTAR. This allows you to group and sort payees by the funding account. Each user can create their own “View” which can include only those payees that they would like to see.
This process remains the same. We suggest adding the last 4 digits of the funding account to the beginning of the nickname so as to continue with the pattern described above. Once the new payee is created, you can add that payee to your view!
Both Check and ACH Positive Pay exception decisions need to be made by 11:00 AM each day. We will no longer have the extended window where we can make those decisions for you if you were unable to make them on your own. Instead, the default decision selected when signing up for the service will prevail. In most cases, this is “return” so please make every effort to review your exceptions each day. If you need to enable additional users, please contact us at 978-567-3552.
TBD
No, you will not need to re-enroll in e-statements.
No changes are happening to your ACH templates.
TBD
TBD
If you were using a physical token, you will be sent a replacement token along with activation instructions. If you were using a soft token (phone app) that process will be replaced by a push secure access code sent by text to your cell phone on file or by phone call to a telephone number on file.
Yes.
Yes.
TBD
No, the Remote Deposit Tab located in the Business Services Menu will take you to your current Remote Deposit program.
TBD
No, you will need to reset any saved card controls or alerts you may have on your debit card.
No changes are happening to your lockbox.
Yes.
If you can currently send ACH payments and or collections, you will use that functionality to transfer funds between your accounts at other Financial Institutions. If you do not have ACH functionality, there will be an External Transfer option.
TBD
Our online banking platform was in need of an upgrade. We strive to make it easier to bank with us, and by upgrading your online banking and mobile app experience, we are doing that! You’ll have more control, power and visibility over your finances, and frankly – that’s pretty great.
TBD
Yes, the Cash Management team may be reached at 978-567-3552 or you can call a customer care representative by calling us at 800-508-2265.
You may call the Cash Management team at 978-567-3552 or you can call a customer care representative by calling us at 800-508-2265.
No changes are happening to desktop scanning services.
TBD
Yes. Mobile deposit, bill payments, transaction history and balance inquiries will be unavailable in the current Avidia Bank mobile app.
* Last day for mobile deposit: 5/16
* Last day for Mobile app bill payments: 5/17
* New Mobile and Online Banking portals available: 5/20
Yes! The new mobile banking app can be downloaded here.
The new mobile banking app will be available on May 20th.
You will use the same credentials used to log in to the desktop (browser) version of online banking.
You will use the same credentials used to log in to the desktop (browser) version of online banking.
This is a code sent to you via text, call or email.
No. During the conversion, you will be unable to access or view your balance, transaction history and transfers in the mobile app.
No. You may sign up for mobile banking independently of online banking.
TBD
Anything and everything that you can do with the browser version!